Frequently Asked Questions
Everything you need to know about your Empire Skate order.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
What is your return policy for skateboards?
We offer a 30-day return policy for all unused items in their original packaging. Please note that once a skateboard has been gripped or skated, it is no longer eligible for return.
Do you offer international shipping?
Yes, Empire Skate ships worldwide. Shipping costs and delivery times vary by destination and are calculated at the checkout page.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.
Are the products on your site authentic?
Yes, Empire Skate is an authorized retailer for all brands we carry. We guarantee that all products are 100% authentic and sourced directly from the manufacturers.